Shipping policy
SHIPPING POLICY
Shipping Rates
We offer the following shipping options:
Domestic (Australia):
- Standard Shipping: $10 AUD (5-10 business days)
- Express Shipping: $15 AUD (2-5 business days)
- Free Shipping on orders over $100 AUD
International:
- International Standard Shipping: $20 AUD (10-20 business days)
Processing Time
Orders are typically processed within 2-3 business days. Please note that processing times may be longer during peak periods or sales events.
Delivery
Delivery timeframes begin after your order has been processed and shipped. You will receive a tracking number via email once your order has been dispatched.
Tracking
All orders include tracking information. You can track your order using the tracking number provided in your shipping confirmation email.
Delays
While we strive to meet our estimated delivery times, please note that shipping carriers may experience delays due to weather, holidays, or other unforeseen circumstances. We are not responsible for delays caused by shipping carriers.
Lost or Damaged Items
If your order arrives damaged or goes missing during transit, please contact us at info@hearthyhavenstore.com within 7 days of the expected delivery date so we can assist you.
Contact Us
If you have any questions about shipping, please contact us at info@hearthyhavenstore.com